AT&T Authorized Retailer in Azusa, CA Closed now

Reviews about AT&T Authorized Retailer

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  June 21, 2020, by Dorian Aguilar
  The staff so far hasn’t been very helpful. Went to the AT&T store to buy a new phone on Friday, 11-24-17, 8:30 pm, saw a sales men helping a couple out with a new phone. I decided to wait, but then the same sales men came up to me and said it was going to take at least 20 - 30 minutes to help the couple and for me to come back tomorrow because he was the only one there and they closed at 9:00 pm. So I went to Best Buy and bought an iPhone X in 10 to 15 minutes. Two weeks prior, I had a question about unlocking an iPhone and I explained that a phone I was trying to unlock was still showing up as unpaid in my account despite being payed for because there was no way another phone could be bought without the previous phone being payed off. The sales girl answer was for me to call customer service instead of resolving it in the store. So far my experience with the AT&T store in Azusa has been disappointing due to lack of customer service and understaffing.